High Gear Conference 2024 - Chris Cloutier: How to Drive Success Once Customers Are in the Repair Shop

In this engaging keynote from the High Gear Conference 2024, Chris Cloutier—founder of Autoflow and Golden Rule Auto Care—shares actionable strategies to enhance customer trust and boost shop performance. Drawing from his experience as a technologist and shop owner, Chris dives into topics such as:

• The importance of blending technology with a human touch to build trust.

• Leveraging digital inspections to increase revenue, customer satisfaction, and efficiency.

• Understanding customer expectations through the Kano model.

• The critical role of quality control in delivering an exceptional customer experience.

• Tips for optimizing shop processes, from service advisors’ workflows to upselling opportunities.

Packed with data-driven insights, real-world examples, and practical advice, this episode is a must-listen for shop owners, service advisors, and auto repair professionals looking to thrive in a competitive industry.

Tune in to learn how to elevate your shop’s operations and create lasting customer relationships.